Your personal information matters to us. This Privacy Policy explains what data we collect, how we use it, and the rights you have as a player on the 11phdream platform in the Philippines. We are committed to keeping your information safe, secure, and handled with full transparency.
When you register and use 11phdream, we collect personal information necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account activity data such as login history, game session records, deposit and withdrawal transactions, and device information. Payment-related details — including your preferred payment method and transaction references — are collected to process your financial requests securely. We may also collect identity verification documents when required to comply with applicable regulations. All information collected is limited to what is genuinely needed to provide you with a safe and functional gaming experience. We do not collect sensitive personal information beyond what is required for account verification and regulatory compliance.
The information we collect is used primarily to create and manage your 11phdream account, process deposits and withdrawals in Philippine pesos, and provide access to our games and platform features. We use your contact details to send you important account notifications, security alerts, and service updates relevant to your activity. Transaction data is used to detect and prevent fraud, money laundering, and other prohibited activities in line with Philippine regulations. Your gaming history helps us personalise your experience and ensure responsible gaming tools are available when needed. We do not use your personal data for unsolicited marketing without your explicit consent. Aggregated, anonymised data may be used internally to improve platform performance and user experience. At no point will your identifiable personal information be sold, rented, or traded to any third party for commercial purposes.
11phdream does not sell or share your personal information with third parties for marketing or advertising purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure partners — strictly under confidentiality agreements. These partners are only permitted to use your information for the specific purpose for which it was shared and are required to maintain appropriate security standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when required by law or court order. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. We take all reasonable steps to ensure that any third party receiving your data handles it with the same level of care and security that we apply ourselves.
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols to prevent interception. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and updates to our systems to address emerging threats and vulnerabilities. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 11phdream account. If you suspect any unauthorised access to your account, please contact our support team immediately. We will investigate and respond to any reported security concerns promptly and transparently.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations in the Philippines. Transaction records and account history may be kept for a minimum period to comply with financial and anti-money laundering regulations. When your data is no longer required for legal or operational purposes, we securely delete or anonymise it in accordance with our internal data retention schedule. You may request the deletion of your personal data at any time by contacting our support team, subject to any legal obligations that require us to retain certain records. We will confirm receipt of your deletion request and advise you of the expected timeline for completion. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for analytical and platform improvement purposes.
As a player based in the Philippines, you have the right to access the personal information we hold about you at any time by submitting a request to our support team. You may also request corrections to any inaccurate or incomplete data in your account profile. If you wish to withdraw consent for any specific use of your data, you may do so without affecting the lawfulness of processing carried out prior to your withdrawal. You have the right to request the restriction or deletion of your personal data, subject to applicable legal requirements. We will respond to all data rights requests within a reasonable timeframe and keep you informed throughout the process. If you believe your data rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all such concerns seriously and are committed to resolving them fairly and promptly.
11phdream may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations in the Philippines. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you remain informed about how we protect your information. Continued use of the platform after any updates are posted constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes, our support team is available to assist you. We are committed to maintaining transparency about how your data is collected, used, and protected at all times.
Last updated: June 2025. This Privacy Policy applies to all players accessing 11phdream from the Philippines.
Common questions Filipino players ask about data privacy on 11phdream.
No. 11phdream does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is only shared with trusted service providers who help us operate the platform — such as payment processors and identity verification partners — and only under strict confidentiality agreements. These partners are not permitted to use your data for any purpose beyond what is required to support our services.
You can submit a data access or deletion request at any time by contacting our support team. We will acknowledge your request promptly and process it within a reasonable timeframe. Please note that certain records may need to be retained to comply with Philippine financial and regulatory requirements, even after a deletion request. Our team will clearly explain what can and cannot be deleted and why, so you are always kept informed.
Yes. All payment-related data on 11phdream is handled using encrypted, secure protocols to prevent unauthorised access. We work with reputable payment partners who maintain their own high security standards. Full payment card or account credentials are never stored directly on our servers. If you have any concerns about the security of a specific transaction, please reach out to our support team right away and we will investigate promptly.
Our support team is ready to help with any data privacy concerns. You can also visit our FAQ page for quick answers, or register to start enjoying a safe and secure gaming experience on 11phdream.